Visionir Terms & Conditions
Terms & Conditions
Last updated: 19 July 2026
About Visionir
These Terms and Conditions (“Terms”) govern:
The Visionir website at visionir.co.uk (“Website”); and
The Visionir software platform and its associated services (“Platform”).
The Website and Platform are collectively called the “Services”.
Visionir’s registered office is:
7 Beecham Court
Pemberton
Wigan
England
WN3 6PR
You can contact us at contact@visionir.co.uk. Platform support enquiries should be sent to support@visionir.co.uk.
By accessing the Website, creating an account, accepting an order or using the Platform, you agree to these Terms.
If you use the Services on behalf of an organisation, you confirm that you have authority to accept these Terms on its behalf.
The Platform is intended for businesses, public-sector bodies, charities and other professional organisations.
It is not intended for consumers purchasing services for personal or household use.
Visionir provides a governed digital experience platform that helps organisations create, manage, approve, publish and deploy digital components and content.
Specific features, users, regions, websites, usage limits, subscription charges and contract periods may be set out in a separate proposal, order form or written agreement.
If there is a conflict between these Terms and a signed order form or agreement, the signed document will take priority.
Customers are responsible for:
providing accurate account information;
deciding who may access their account;
keeping login details secure;
ensuring authorised users comply with these Terms;
removing access when a user no longer requires it; and
notifying us promptly about suspected unauthorised access.
Accounts and login details must not be shared between individuals unless Visionir has expressly permitted it.
Please report suspected account or security issues to support@visionir.co.uk.
6. Acceptable use
You must not:
use the Services for unlawful, fraudulent or harmful purposes;
infringe another person’s intellectual-property, privacy or other rights;
upload malware, malicious code or harmful material;
attempt to gain unauthorised access to the Platform;
interfere with the security or operation of the Services;
bypass access controls or subscription limits;
reverse engineer or reproduce the Platform;
scrape or systematically extract information from the Services;
use the Platform to build or train a competing product;
publish unlawful, discriminatory, defamatory or deceptive material; or
upload content you do not have permission to use.
We may restrict or suspend access if we reasonably believe the Services are being misused.
7. Customer responsibilities
Customers are responsible for:
the content, data and instructions they submit;
reviewing and approving content and components before publication;
testing generated code in an appropriate environment;
maintaining backups of their websites, data and systems;
ensuring their use complies with relevant laws and regulations;
obtaining necessary permissions and lawful bases for submitted data; and
maintaining suitable security around their own systems and integrations.
Visionir’s governance, accessibility and approval features support the customer’s processes. They do not replace professional, legal, security or compliance review.
8. AI-generated output
Some Visionir features may use artificial intelligence to generate, transform or recommend content, designs and code.
AI-generated output may contain errors, inaccuracies, insecure code or unsuitable material. It may not automatically satisfy the customer’s accessibility, branding, legal, security or regulatory requirements.
Customers must review, test and approve all generated output before using or publishing it.
Visionir does not guarantee that generated output will be unique, error-free, non-infringing or suitable for a particular purpose.
Unless expressly agreed otherwise, Visionir will not use confidential customer content to train publicly available general-purpose AI models.
9. Customer content
Customers retain ownership of the content, data, branding, documents and other materials they submit to Visionir (“Customer Content”).
The customer gives Visionir permission to host, copy, modify and process Customer Content only as reasonably necessary to:
provide and maintain the Services;
deliver support;
prevent or investigate security issues; and
comply with applicable law.
The customer confirms that it has the necessary rights and permissions to submit and use its Customer Content.
Customers should not submit highly sensitive or specially regulated information unless this has been agreed with Visionir in writing.
10. Intellectual property
You must not:
Visionir and its licensors retain all intellectual-property rights in the Website, Platform, software, branding, templates, workflows, interfaces, technology and documentation.
Subject to payment of all applicable charges, customers may use and modify output generated specifically for them through the Platform.
This does not transfer ownership of Visionir’s underlying software, technology, reusable templates, systems, models or pre-existing materials.
Third-party materials remain subject to their applicable licences and terms.
11. Third-party services
The Platform may connect with third-party services, including content-management systems, hosting providers, analytics platforms and AI providers.
These services are governed by their own terms and privacy practices. Visionir is not responsible for the availability, security or operation of services controlled by third parties.
Customers are responsible for maintaining any third-party accounts, subscriptions and permissions required for their integrations.
12. Charges and payment
Subscription charges, payment dates and contract periods will be stated in the applicable order form, proposal or agreement.
Unless otherwise agreed:
charges are invoiced in advance;
invoices must be paid within 30 days;
prices exclude VAT and other applicable taxes; and
payments are non-refundable except where these Terms expressly state otherwise.
If an invoice becomes overdue, Visionir may charge applicable statutory interest and suspend access after providing reasonable notice.
We may change subscription prices for a future renewal period by giving at least 60 days’ notice.
13. Availability and changes
Visionir will use reasonable skill and care when providing the Platform.
We do not guarantee that the Platform will always be uninterrupted, completely secure or error-free unless a separate service-level agreement states otherwise.
The Platform may be temporarily unavailable because of maintenance, security work, third-party failures or circumstances outside our reasonable control.
We may update the Services to improve functionality, security, performance or legal compliance. We will provide reasonable notice where a change materially affects a customer’s use of the Platform.
14. Confidentiality
Each party must protect confidential information received from the other and use it only for the purpose of providing or receiving the Services.
Confidential information may be shared with employees, professional advisers and subcontractors who need it and are subject to suitable confidentiality obligations.
These obligations do not apply to information that is already public, lawfully known, independently developed or required to be disclosed by law.
15. Data protection
Each party must comply with applicable data-protection law, including the UK GDPR and Data Protection Act 2018.
For personal data submitted to the Platform by a customer:
the customer will normally act as the data controller; and
Visionir will normally act as the data processor.
Visionir will:
process personal data only on documented instructions;
ensure authorised personnel are subject to confidentiality obligations;
maintain appropriate technical and organisational safeguards;
use subprocessors under appropriate contractual protections;
assist with data-subject requests and data breaches where reasonably required;
use lawful safeguards for international data transfers; and
delete or return customer personal data following termination, unless retention is legally required.
Where necessary, the parties will enter into a separate Data Processing Agreement containing further details about the processing.
Visionir may independently process account, billing, security and contact information as described in its Privacy Policy.
16. Suspension
Visionir may suspend access where reasonably necessary because:
charges are overdue;
these Terms have been materially breached;
use creates a security or operational risk;
there is suspected fraud or unauthorised access; or
suspension is required by law.
Where reasonably possible, we will notify the customer and provide an opportunity to resolve the issue before suspending access.
17. Termination
The subscription period and renewal arrangements will be stated in the applicable order form or agreement.
Either party may terminate the agreement if the other party:
commits a material breach that cannot be remedied;
fails to remedy a material breach within 30 days of written notice; or
becomes insolvent or ceases trading.
When the agreement ends:
the customer’s right to access the Platform ends;
outstanding charges become payable;
the customer must remove integrations or scripts requiring an active subscription; and
each party must return or delete the other party’s confidential information where appropriate.
Customers may request an export of available Customer Content within 30 days of termination. Visionir may delete Customer Content after this period, subject to legal requirements and normal backup-retention cycles.
18. Liability
Nothing in these Terms excludes liability for:
death or personal injury caused by negligence;
fraud or fraudulent misrepresentation; or
any liability that cannot legally be excluded.
Subject to the above, neither party will be liable for indirect or consequential loss, loss of profit, loss of revenue, loss of anticipated savings, loss of goodwill or avoidable loss of data.
Each party’s total liability relating to the Services will not exceed the charges paid or payable by the customer during the 12 months before the event giving rise to the claim.
Customers remain responsible for reviewing, testing and approving anything deployed through the Platform.
19. Website content
Nothing in these Terms excludes liability for:
Information on the Website is provided for general information only. It should not be treated as legal, financial, regulatory, security or other professional advice.
Although we aim to keep the Website accurate and available, we do not guarantee that all information will always be complete, current or error-free.
We may update, suspend or withdraw Website content without notice.
20. Changes to these Terms
We may update these Terms to reflect changes to our Services, business or legal obligations.
Updated Terms will be published on the Website with a revised “last updated” date.
We will provide reasonable notice before material changes affect an existing paid subscription, unless an earlier change is required for legal or security reasons.
21. General terms
Neither party is responsible for delays caused by circumstances outside its reasonable control.
The customer may not transfer its agreement without Visionir’s written consent. Visionir may transfer the agreement as part of a merger, reorganisation or sale of its business.
If any provision is found to be unenforceable, the remaining provisions will continue to apply.
A failure to enforce a right does not waive that right.
Nothing in these Terms creates a partnership, employment relationship, joint venture or agency between the parties.
No third party has the right to enforce these Terms.
22. Governing law
These Terms and any dispute arising from them are governed by the laws of England and Wales.
The courts of England and Wales will have exclusive jurisdiction over any dispute.
23. Contact us
For legal and general enquiries:
Visionir
7 Beecham Court
Pemberton
Wigan
England
WN3 6PR
Email: contact@visionir.co.uk
For Platform support:
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